A COUPLE of years
ago you could have been excused for wondering whether a swing from
dialler-based monitoring services to IP comms might unhinge the monitoring
industry. Many worried that the dollar-a-day with rebates equation would be
overtaken by free comms running over the public Internet and serviced by a new
generation of ISP ‘backyarders’.
It’s now obvious
these fears were unfounded. Far from being weakened, providers are using the
power of IP communications to significantly enhance the services they can
provide their customers. Even more importantly, as Internet services and IP
communications improve, the products and services monitoring companies are able
to offer their customers is likely to be even further enhanced.
VIDEO monitoring of secure premises by
third party monitoring stations is not new in Australia but while it has been
employed overseas with huge success, such services have never gained the
traction they’ve deserved locally.
Now Melbourne-based VideoControlRoom
believes it has come up with the perfect formula for video monitoring of alarm
events. That system is a combination of hardware installed at a customer’s site
that’s linked to a remote monitoring station, with alarm events driven by a
combination of VMD and/or alarm sensor activation.
You’d expect a company that’s prepared
to devote a significant amount of time and money to developing a boutique
service like this to have some serious self belief. VideoControlRoom’s Michael
Brown has that self belief and he’s bold enough to annunciate some of the
questions every thinking security person has considered in relation to the
response end of the Australian alarm monitoring model.
Titled Home Systems:
Home Security Update, the report finds the number of monitored security
households intending to cancel their service is only 4 to 8 percent. While the
cancellations are higher than normal due to the economic recession, the report
warns that the resilience of this service category will attract new
“Traditional security providers must
anticipate communications and entertainment service providers will introduce
their own home monitoring systems,” says Tricia Parks, CEO, Parks Associates.
“There have already been announcements in Canada
and Europe for home monitoring using security
as a primary application. It is reasonable to presume carriers will do the same
in the U.S.”
shown a high priority to ensuring the company’s processes, standards, systems
and personnel meet the international benchmark for quality. Although product
based certification is of importance, Suretek believe it gives clients
confidence to know that every product or service produced by Suretek is done so
to the highest of international standards.
Suretek are proud to stand alone as the
only independently ISO 9001:2000 certified company for its market. “As a
leading service provider for the electronic security industry, Suretek is
committed to continuous improvement and providing products and services that
surpass our client’s expectations”, said Luke Kavanagh, Suretek general
manager, “Suretek is intensely focused on providing the best, highest quality
products and solutions for our clients and their businesses.”
“Apart from the massive disruption it will cause on many
fronts to both end users and security professionals this may ultimately be the
trigger that finally drags the industry kicking and screaming into the Twenty First
WHILE each of the providers SE&N spoke to about the
future of monitoring technology was influenced by the sort of monitoring
solutions they supplied, it’s clear that IP, wireless and hardwired, and almost
certainly a combination or a duplicity of both, will be the choice of future
According to Suretyek’s Luke Kavanagh, the closure of the
Securitel service in Australia
will allow for advancement of monitoring in the Australia security industry.
Kavanagh believes that while Securitel served a great purpose, it is time for
IP to take centre stage.