Keen Yao, Hikvision

HIKVISION has reported 31.22 per cent growth in overall revenues for 2017, with sales revenue up from RMB 31.93 billion in 2016 to RMB 41.91 billion in 2017. The figures show an increase in operating profit of 26.77 per cent.

Hikvision sheeted home the results to optimized R&D systems and processes, development of solutions for vertical industry sectors, and customization of solutions in line with changing market needs. Improved product delivery capabilities and strengthened sales and service networks have also contributed to the company’s success in 2017, Hikvision said.

“Our investments in R&D, both in IoT technologies and video surveillance, enable us to continuously innovate our solutions and provide innovative, cutting-edge technology and products that are tailored to the needs of worldwide partners and customers,” said Keen Yao, VP at Hikvision International Business Centre.

In addition to major investments in R&D, Hikvision is setting up a 3-layered service system, with a global customer service centre, regional customer service departments in branch offices, and authorized Hikvision customer service stations.

“Our new service model will enable us to better support customers around the world with multi-dimensional services including product delivery, project delivery, software deployment, system operation, maintenance and support, and more,” said Keen Yao.