PMT Security has installed a thermal body temperature management solution for Phillipa’s Bakery, which needed to ensure the safety of its staff and customers while continuing to operate in its role as an essential service.

WHILE many BTM camera applications undertaken since the outbreak of the COVID-19 epidemic have been installed at healthcare facilities and larger organisations, the technology is also being deployed by smaller operations which need to provide essential services while protecting customers and staff.

With 4 dedicated outlets plus products sold in specialty stores and major grocers across Australia, Phillippa’s Bakery is a long standing and well-respected brand, specialising in the baking of quality foods Australians have loved for many years. Being a food manufacturer and classified as an essential service, downtime throughout this crisis would be disastrous not only for the business, but for also Phillippa’s customers.

“Our customers choose to purchase from Phillippa’s as they have a genuine appreciation of the care and passion that goes into every product we make,” says Andrew O’Hara general manager of Phillippa’s Bakery. “All our products are made by using traditional, time-honoured recipes and techniques, with the best ingredients available.

“Throughout the COVID-19 crisis the safety and well-being of our staff and customers has always been at the forefront of everything we do. As part of this focus, we’ve introduced new safety and isolation procedures within our stores, and we were also keen on exploring all technological avenues in order to minimise any potential risk to our people and business.”

According to Darren Taylor, managing director of integrator PMT Security the team had an immediate sense of what Phillippa’s Bakery management was trying to achieve when told about the company’s dilemma.

“We understood what was needed and determined that when it came to thermal cameras for this body temperature management application the UNV solution was the only real option seeing that it offered the widest field of view of any thermal camera we know of,” Taylor explains.

“The environment was another factor. Being a commercial bakery BTM accuracy with fluctuating room temperatures was critical and under test, the UNV model’s accuracy was least affected.”

According to Taylor, the product’s simplicity is also impressed the PMT team.

“The 1-to-1 setup ensures there is no room for human error,” Taylor says. “Importantly, the system can be operated by an unqualified person once the initial setup has been completed by a professional, and there are no centralised cables, and no network requirements. Anyone can move the camera kit to another entrance and the business is back on its feet in no time, with the other entrance locked down for decontamination.”

Another factor was the compact nature of the sites into which the solutions was to be installed. Space was tight and the compact design of the UNV product made it particularly suitable for restricted environments.

Prior to recommending the UNV product to their customer, Taylor and the PMT team spoke with supplier, Seadan Security and according to Adam Walsh, store manager – Seadan Port Melbourne, getting to heart of the matter was an easy process.

“We’ve always been a big advocate for the UNV solution as we genuinely see the product as having the entire package,” Walsh says. “Essentially the solution is made up of 3 parts. First is the thermal camera, which accurately detects body temperature of a person from 2.5–3.5 metres away. Second is a thermal black body (a non-reflecting object in camera’s field of view), which acts as a temperature reference point for the camera. Third is the computer/software which processes the thermal imagery and provides alerts when detecting a person’s body temperature outside the normal range. Having tested the UNV BTM product thoroughly, we agreed it was the best product we’d found for this application.”

Having used the UNV solution for some time, O’Hara says the Phillippa’s Bakery team is delighted with the results.

“We’re extremely pleased and grateful with the entire outcome,” he says. “This now gives us the peace of mind that we needed while trading through this crisis. The safety and well-being of our staff and customers genuinely is at the core of what we do. It’s a claim often made, especially now, but, thanks to PMT Security and Seadan, I have all the confidence we can back that claim with certainty.”