Western Australia’s Public Transport Authority needed to increase security for passengers and personnel on remote routes. It also wanted a solution that would provide greater visibility for central monitoring without interfering with passenger experience.

The Public Transport Authority (PTA) is Western Australia’s primary supplier of public transportation services. Each year, it facilitates more than 110 million passenger journeys on metropolitan and regional networks. To do this, the organisation manages transportation infrastructure in the state capital, Perth, and operates the city’s bus, ferry, and train services as well as regional road coach and train services throughout the state.

PTA’s goal is to provide safe, integrated, and efficient transportation to the communities the PTA team serves and it meets this goal by continuously maintaining and upgrading its network to ensure that it remains safe, accessible, and reliable for everyone.

Western Australia covers almost a million square miles of land and is home to more than 2.6 million people. One of the main challenges of providing transportation services to such a large area is ensuring the safety and security of passengers and operators. To meet this challenge, the PTA required a surveillance system that would allow security personnel to monitor buses remotely without inconveniencing passengers.

PTA also wanted to have seamless access to video surveillance feeds and records for transit vehicles and roadside stops. And, in cases that required intervention, PTA wanted its system to be able to monitor responses.

In January of 2019, PTA deployed the Genetec Security Center unified platform with embedded Axiomtek solutions. Now, video feeds are uploaded automatically, and the PTA has a complete picture of their large and complex transport system. The solution enables security personnel to monitor incidents remotely and provides an overview of passenger and staff interactions that a body-worn camera solution couldn’t provide.

Working with a unified solution provides the PTA the seamless surveillance that they require. To achieve this, the PTA fitted each of their bus system security patrol vehicles with an Axiomtek tBOX and AXIS Sensor. Live video can now be sent over the internet from the patrol cars to the central monitoring room. Security Center gives personnel access to on-demand live streaming in HD and allows them to rapidly deploy resources.

Working with the Security Center unified platform and Axiomtek embedded solutions allow the PTA to continuously monitor buses operating in remote areas. By unifying its approach, the PTA is able to provide increased security for passengers and personnel across their entire transport system, including on remote buses and at roadside stops.

With Security Center, security personnel in the PTA central monitoring room are able to access on-demand, live streaming HD video at any time to view remote locations centrally. The PTA can now equip additional patrol cars and add them immediately to its fleet. This helps ensure faster response times and provides additional support when needed.

“Thanks to the Security Center platform and embedded Axiomtek solutions, our central monitoring room can track remote incidents with high-quality footage that allows for unprecedented views of any situation,” said David Cohn, operations team lead, Public Transport Authority of Western Australia.

Solutions Installed For WA PTA:

* Genetec Transit Portfolio – Unified security solutions for the transit industry
* Security Center Fleet Monitoring – purpose-built fleet monitoring solutions
* Security Center Omnicast – scalable video management.