Australian Government Agencies Adopting CriticalArc SafeZone
Thousands of public sector employees in Australia now benefit from 24/7 safety support, enhanced lone-worker protection and organisation-wide emergency response following an expansion in the adoption of SafeZone by key government agencies.
SafeZone has been adopted by the Australian Tax Office (ATO), Sydney Trains, the Australian Bureau of Statistics, Government House Melbourne, the Australian Nuclear Science and Technology Organisation (ANSTO) and – in the first use of the technology by an Australian public healthcare provider – St Vincent’s Hospital, Sydney.
This new wave of adoptions, with multi-year contracts, comes after the successful deployment of SafeZone by Sydney Trains and New South Wales Transport. The procurement framework agreement originally put in place as a result of the ATO contract, now allows more rapid, easy adoption by other public agencies, both locally and nationally.
SafeZone enables organisations to manage all personal safety, security and emergency situations more quickly, effectively and proactively to better protect their employees. It enables individual users to call for assistance and receive rapid response at the touch of a button, and provides the tools for their organisation to manage an optimal response to any situation.
Geo-fencing allows users to be protected by SafeZone even when they are working remotely. It allows individuals to request emergency help or general support and ensures that their location can be immediately pinpointed by first responders. When used with integrated indoor positioning functionality it allows users to be located to within 3 metres, even in multi-floor buildings.
The service makes it easy for organisations to manage a wide range of situations, mitigating risks to staff and customers and strengthening the capacity to respond to incidents and emergencies. For example, at Sydney Trains the technology puts up to 2500 front-line staff directly in touch with security control room teams, and now covers more than 175 urban and suburban stations.
Mark Edmonds, Sydney Trains’ manager of security capability, network operations, said this was protecting employees on crowded city platforms at rush-hour, as well as those working alone at night in remote suburban stations.
“Sydney Trains is committed to fulfilling our duty of care to all of our staff and enhancing our high safety standards in order to maintain and enrich customer service levels on station platforms. Employing proven technology such as SafeZone will help us solve day-to-day challenges, further improving the safety of our staff and helping them work more effectively to continue to deliver world-class service.”