QR's Brisbane Airport train station.

QUEENSLAND Rail is planning a CCTV and communications upgrade of its 9000 camera CCTV solution and has gone to tender seeking suitable contractors to handle the task.

The 9000 cameras are located on trains and at stations, can be remotely monitored and cameras record images to assist police investigations. CCTV cameras installed at stations and car parks can be monitored by local station staff, as well as staff at Queensland Rail’s Control Centre.

There are also emergency phones on most Citytrain network trains and station platforms. Activation of the emergency phone will put the caller in direct contact with a passenger services officer who can view the caller through the CCTV.

Monitoring of the surveillance solution takes place at the state-of-the-art QR Rail Management Centre in Bowen Hills, which is said to be the most advanced rail operation centre in Australia complete with a 24 metre long video wall – the longest LG control screen monitor in the world.

“With this world class facility, Brisbane now has the newest and most advanced, modern rail management centre in Australia,” Transport Minister Stirling Hinchliffe said when the QR Rail Management Centre opened. “More than 250 staff work out of the centre, and train controllers manage approximately 900 passenger services, 800 kilometres of track and 150,000 customers passing through the South East Queensland rail network each weekday.

According to Hinchcliffe, the new control centre brings together a number of departments for the first time in one facility and will improve capabilities for controllers and response teams, ensuring a faster response to incidents through a dedicated state-of-the-art emergency operations centre.

“The new centre greatly improves capabilities for controllers and response teams and will ensure we improve the daily journey for passengers and enhance communication between the control hub, frontline staff and passengers, providing a safer and more efficient customer-focused rail service for commuters,” he said.

“Staff monitor this massive screen and watch every train’s position and progress and watch live as it runs on the city network, they also monitor up to four computer screens on their desk and can also monitor security on the network and the 9000 CCTV cameras across the network to ensure the safety of passengers and staff.”

There’s a short fuse on this one – QR’s IMU160 SMU 260 communications and CCTV upgrade tender closes on December 14.

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